FAQs

Frequently Asked Questions:

How long will my order take?

All personalised orders usually gets shipped within 5-7 working days. So you can expect a delivery between 10-15 business days.

 

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.

What should I do if I have received only a part of my order?

  • We make sure that all the products are sent to you in one package. Please mail at doodlingtale@gmail.com with the details of missing product but within 24 hours of receiving your order. We shall check and get it sorted asap.

Do you ship internationally?

Yes! We do! Visit doodlingtale.us

 

Return / Refund / Replacement : 


I received a damaged product. What do I do ?

  • Please do not worry. Drop us a mail at doodlingtale@gmail.com with images of the damaged product within 24 hours of receiving the order. We will check and fix it. 

What do I do if I don't like the product I received  ?

    • For complete transparency, we kindly inform you that all sales are final. Since we strive to provide clear and detailed product descriptions before purchase, returns and refunds are not typically offered. However, we understand that unforeseen circumstances may arise. If your item arrives damaged, please contact us immediately with photos & videos as proof. We'll gladly ship a replacement free of charge, subject to approval based on our damage policy outlined on our website.

    • No return / refund / exchange is possible for customised products unless it is damaged. 

      My tracking link shows 'delivered' but I have not received the package. What do I do ?

      • Please drop us a mail within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service. Please note : We would not be able to investigate with the courier service if it is informed to us after 24 hrs

      Cancellation :

      How can i cancel my order ?

      • Since almost all our products are made to order, we can consider cancellation of order only if you send us a cancellation request within 2 hours of placing an order.

      When can I cancel my order ?

      • Orders can be cancelled only within 2 hours of placing an order. 
      • No cancellation applicable for customised products once the order is placed. 

       Can I cancel my order once the product has been shipped?

      • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 

      • Once shipped, we will not consider cancellation requests.

      • If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

      When do I get my refund for the cancelled order?

      • If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

      • Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

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